Contact information
We're Here to Help
Questions about your order, our product, or a return? Send us a message and we'll get back to you as soon as possible.
📧 Email: info@koneno.com
🕐 Response time: 24–48 business hours (Monday to Friday)
To Help You Faster
When you contact us, please include:
- Your order number (found in your confirmation email)
- The email address used to place your order
- A brief description of your question
- If your product arrived damaged: photos of the product and packaging
Frequently Asked Questions
How long does my order take?
Processing takes 3–4 business days, plus 4–7 business days for shipping. See our Shipping Policy.
Can I change my delivery address?
Yes, if you contact us within 24 hours of placing your order.
Can I return my product?
We accept returns within 60 days of delivery. See our Refund Policy.
How do I track my order?
You'll receive a tracking number by email once your order leaves our warehouse.
Company Information
Koneno
Avenida Ernesto Sarti
38660 Costa Adeje
Santa Cruz de Tenerife, Spain
info@koneno.com