Privacy policy

Last updated: July 23, 2026

Koneno operates this store and website, including the data, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). Koneno is powered by Shopify technology. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how your personal information is handled.

Personal Information We Collect

"Personal information" refers to any data that identifies you or could reasonably be linked to you. It may include:

  • Contact details — name, address, billing address, shipping address, phone number, and email
  • Financial information — card numbers, payment details, and transaction information
  • Account information — username, password, security questions, and preferences
  • Transaction information — items you view, add to cart, purchase, return, or cancel
  • Communications — information you provide when contacting customer support
  • Device information — device type, browser, IP address, and unique identifiers
  • Usage information — how and when you use or browse the Services

Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, use the Services, or contact us
  • Automatically through the Services via cookies and similar technologies
  • From our service providers who collect or process information on our behalf
  • From partners or other third parties

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve the Services — process payments, manage orders, handle returns, and personalize your shopping experience
  • Marketing and advertising — send you promotional communications and show you relevant ads
  • Security and fraud prevention — authenticate accounts and detect fraudulent activity
  • Communicate with you — offer customer support and respond to your requests
  • Legal compliance — comply with applicable law and respond to legal proceedings

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and third-party service providers (payment processing, data analytics, shipping, cloud storage)
  • Business and marketing partners for advertising purposes
  • Affiliates within our corporate group
  • Third parties in connection with a business transaction, legal obligation, or to enforce our Terms of Service

Our Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties in other countries. For more information on how Shopify handles your data, visit Shopify's Consumer Privacy Policy.

Third-Party Links

The Services may include links to third-party websites. We are not responsible for the privacy or security of such sites, and we recommend that you review their policies independently.

Children's Data

The Services are not intended for minors. We do not knowingly collect personal information from children. If you believe a minor has provided us with their data, please contact us to request its deletion.

Security and Retention

No security measure is foolproof. We cannot guarantee the absolute security of your information. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Delete your personal information
  • Correct inaccurate personal information
  • Port your data to a third party
  • Object to the sale or sharing of your data for personalized advertising

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

If you visit our site with Global Privacy Control enabled, we will treat it as an opt-out request for the device and browser you are using. More information at globalprivacycontrol.org.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where necessary, we use recognized transfer mechanisms such as Standard Contractual Clauses (SCCs).

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website and update the "Last updated" date.

Contact

For questions about this Privacy Policy or to exercise your rights:

📧 info@koneno.com
📍 Avenida Ernesto Sarti, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain