Terms of service
GENERAL INFORMATION
Welcome to Koneno! The terms "we," "us," and "our" refer to Koneno. Koneno operates this store and website to provide you with a curated shopping experience (the "Services"). Koneno is powered by Shopify technology.
The following terms and conditions describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights.
By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy at https://koneno.com/en/policies/privacy-policy. If you do not agree, you must not use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By accepting these Terms, you confirm that you have reached the legal age of majority in your state or province of residence. To use the Services, you may need to provide information such as your email address, billing, payment, and shipping details. You are solely responsible for maintaining the security of your account credentials. Your account may not be transferred, sold, or assigned to another person.
SECTION 2 — OUR PRODUCTS
We have made every effort to display our products accurately. However, colors or appearance may vary depending on your device. We do not guarantee that product quality will meet your expectations or exactly match what is shown. Descriptions may be modified at any time without notice.
SECTION 3 — ORDERS
By placing an order, you are making an offer to purchase. Koneno reserves the right to accept or reject any order. Your order is not accepted until Koneno confirms it and receives payment. Returns and exchanges are governed by our Refund Policy at https://koneno.com/en/policies/refund-policy.
SECTION 4 — PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the one in effect at the time of your order. Published prices do not include taxes, shipping costs, or import charges unless expressly stated.
SECTION 5 — SHIPPING AND DELIVERY
We are not responsible for shipping delays. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, customs, or events beyond our control. Once the order has been handed over to the carrier, the risk of loss passes to you.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services — including trademarks, text, images, graphics, video, and audio — is owned by Koneno or its licensors and is protected by applicable intellectual property laws. You may only use the Services for personal, non-commercial purposes. All rights not expressly granted are reserved by Koneno.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools as part of the Services. These tools are provided "as is" and without warranties of any kind. Their use is entirely at your own risk.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of such sites. Access to third-party sites is at your own risk.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Koneno is powered by Shopify technology. However, all sales are made directly between you and Koneno. Shopify is not responsible for any aspect of the transactions between you and Koneno.
SECTION 10 — PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy at https://koneno.com/en/policies/privacy-policy.
SECTION 11 — COMMENTS AND REVIEWS
By submitting ideas, suggestions, reviews, or other content, you grant Koneno a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content. We reserve the right to remove content we consider inappropriate.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct them and to update or cancel orders at any time without prior notice.
SECTION 13 — PROHIBITED USES
You may only use the Services for lawful purposes. You may not use the Services to violate laws, infringe intellectual property rights, harass others, transmit false information, or send unsolicited communications. We reserve the right to suspend or terminate your account for any violation.
SECTION 14 — AGENTS
If you use automated software to access the Services, it must identify itself in all requests, must not mimic human behavior, and must not circumvent security measures. We reserve the right to limit or block agent access at any time.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services at any time without prior notice. You remain responsible for all amounts owed up to the date of termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
UNLESS EXPRESSLY STATED BY KONENO, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
SECTION 17 — LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KONENO AND ITS PARTNERS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
SECTION 18 — INDEMNIFICATION
You agree to indemnify and hold harmless Koneno, Shopify, and their affiliates from any loss, damage, or claim arising from your breach of these Terms, your violation of any law, or your use of the Services.
SECTION 19 — SEVERABILITY
If any provision of these Terms is deemed unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise any right does not constitute a waiver of that right. These Terms, together with the policies posted on the Services, constitute the entire agreement between you and Koneno.
SECTION 21 — ASSIGNMENT
You may not transfer or assign this agreement without our prior written consent. We may transfer or assign these Terms at any time without notice.
SECTION 22 — GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws of the jurisdiction in which Koneno is based. You and Koneno consent to the personal jurisdiction of the applicable courts.
SECTION 23 — HEADINGS
Section headings are included for convenience only and do not limit or affect these Terms.
SECTION 24 — CHANGES TO THE TERMS
We reserve the right to update any part of these Terms at any time. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
SECTION 25 — CONTACT
Questions about these Terms should be sent to:
📧 info@koneno.com
📍 Avenida Ernesto Sarti, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain