Refund policy

Return Period

You have 60 days from the date of delivery to request a return.

To be eligible, the item must be unused, unopened, and in its original packaging — in the same condition you received it. You'll also need proof of purchase.

How to Request a Return

Email us at info@koneno.com with your order number and reason for return.

Once approved, we'll send you instructions and the exact return address. Return shipping costs are the responsibility of the customer.

Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately at info@koneno.com with photos of the product and packaging.

In these cases we'll take full responsibility at no cost to you — we'll send a replacement or issue a full refund, whichever you prefer.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on opened or used products.

Gift cards are also non-returnable.

Exchanges

The fastest way to get a different product is to return the item you have and place a new order separately.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether it's been approved.

If approved, the refund will be processed automatically to your original payment method within 5–10 business days. Please note your bank or card issuer may take a few additional days to reflect the amount.

If more than 15 business days have passed since your refund was approved and you still haven't received it, email us at info@koneno.com.

Order Cancellations

You may cancel your order within 24 hours of placing it, provided it hasn't entered the preparation process yet. Contact us as soon as possible at info@koneno.com.

Contact

Email: info@koneno.com
Response time: 24–48 business hours